Refund and Cancellation Policy for Toronto Taxi Limo Service

At Toronto Taxi Limo Service, we pride ourselves on delivering reliable, professional, and seamless transportation solutions tailored to meet your needs. We understand that travel plans can change unexpectedly, and we are committed to providing a fair, transparent, and customer-friendly refund and cancellation policy. Our goal is to ensure that you have a stress-free experience when booking with us, whether you’re traveling for business, leisure, or special occasions.

Below, we have outlined our policies in detail to help you understand your options in case you need to cancel, modify, or request a refund for your booking.

1. Cancellation & Change Policy

We strive to accommodate our customers’ needs while maintaining a fair policy for cancellations and changes. Here’s how our policy works:

  • Cancellations or changes made 24 hours or more before the scheduled pickup time:
    If you cancel or modify your booking at least 24 hours before your scheduled pickup, you will not incur any charges. We encourage you to notify us as early as possible to avoid any inconvenience.
  • Cancellations or changes made within 6 to 24 hours of the scheduled pickup time:
    If you cancel or modify your booking within this timeframe, you will be eligible for a refund, but a 10% processing fee will apply for online payments. This fee helps cover the non-refundable transaction costs imposed by our payment processors.
  • Cancellations or changes made within 6 hours of the scheduled pickup time:
    Cancellations or changes made within 6 hours of your pickup time will result in a full charge, and no refund will be issued. This policy is in place to account for the time and resources allocated to your booking.
  • No-shows or failure to contact us for cancellation:
    If you fail to show up for your scheduled ride or do not contact us to cancel, the booking will be considered a no-show, and no refund will be provided.

We strongly recommend canceling or modifying your booking at least 24 hours in advance to avoid any charges or fees.

2. Online Payment Refunds – 10% Processing Fee

For customers who have paid online using Stripe, Square, or Moneris, please note the following:

  • A 10% processing fee will be deducted from all refunds. This fee is necessary to cover the non-refundable transaction costs charged by these third-party payment processors.
  • While we understand that this deduction may be disappointing, it is a standard practice across the industry to account for these unavoidable fees.
  • Refunds are typically processed within 5-7 business days after approval. You will receive a confirmation email once your refund has been issued.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding of the necessity of this policy.

3. How to Request a Refund or Modify a Booking

If you need to cancel, modify, or request a refund for your booking, please reach out to us using the following methods:

  • 📧 Email: [Your Email Here]
  • 📞 Phone: (905) 929-4810

When contacting us, please provide the following details to help us process your request efficiently:

  • Your booking reference number
  • Your full name
  • The reason for cancellation or modification

Our customer service team is available to assist you and ensure your request is handled promptly and professionally.

4. Rescheduling Policy

We understand that plans can change, and we aim to accommodate rescheduling requests whenever possible. Here’s how our rescheduling policy works:

  • Changes requested 24 hours or more before pickup:
    Rescheduling your booking is free of charge if requested at least 24 hours before your scheduled pickup time.
  • Changes requested within 6 to 24 hours of pickup:
    If you need to reschedule within this timeframe, a 10% fee will apply for online payments.
  • Changes requested within 6 hours of pickup:
    Any changes made within 6 hours of your pickup time will be treated as a new booking and charged in full.

We recommend notifying us as early as possible if you need to reschedule to avoid additional fees.

5. Why Choose Toronto Taxi Limo Service?

At Toronto Taxi Limo Service, we are committed to providing exceptional service and ensuring your satisfaction. Whether you’re traveling to or from Pearson Airport, exploring the city, or attending a special event, our fleet of luxury SUVs and limos is here to make your journey comfortable and stylish.

Our refund and cancellation policy is designed to be fair and transparent, reflecting our dedication to customer care. We value your trust and strive to make every interaction with us a positive one.

Contact Us

If you have any questions about our refund and cancellation policy or need assistance with your booking, please don’t hesitate to contact us:

Thank you for choosing Toronto Taxi Limo Service for your transportation needs. We look forward to serving you and ensuring your journey is as smooth and enjoyable as possible. 🚖✨

This policy is subject to change, and we recommend reviewing it periodically for updates. Your understanding and cooperation are greatly appreciated!